Phone and email support
If you have a problem with your computer or editing program then you can call us or email and we can help. The cost of this support is £60 for the first hour and £30 per hour after that. You will be asked to pay for the support via paypal, cheque or cash after the support has finished. If your computer needs extensive work you can either bring it to DVC HQ or send it by courier. This could be to diagnose a fault, give the computer a thorough over haul, or install a new version of Windows or your editing program. Visits to DVC HQ are by appointment ONLY.
Remote support & training
I can use a program called Team Viewer to control your computer via the Internet to diagnose problems and configure software. You need to download Team Viewer Quick Support, and have the computer connected to the Internet.
Problems playing DVC tutorials
Our old tutorials on EDIUS 6. Premiere Pro CS5 & CS6 and the old version of the Encore tutorial relied on Flash. These days Flash is less popular and recently Microsoft changed the way Flash would deal with playing animations on videos which were not on the Internet. As a result our old tutorials will not play any more. This used to be easy to fix, and this option still works on some computers so is worth a try..
Premiere Pro support
In this section we have documents on how to download a stand alone installer for the Adobe video apps, how to install older versions of Premiere and Encore CS6 with Creative Cloud, How to keep an old version of Premiere when a major update arrives, a simple guide to making a DVD in Encore and a list of known issues with the current versions of Premiere Pro.
Here are some tips on how to adjust Windows for use with video editing systems
Click here for more information
Comparing EDIUS, Premiere Pro CC, Avid, Vegas & DaVinci Resolve
The following is my own comparison of the main editing programs, which we hope will help to guide you towards the correct program for your needs. The guide is obviously my opinion on each program based on my experience. Click here to read this guide.